FAQ
About Products
Do you have EU warehouse?
Yes, we have Many hot selling styles in WU warehouse, such as POCO Vape, Savage Vape, Zooy Vape, Fizzy Vape.EU warehouse offer free shipping to Spain, Italy, Germany, France, Belgium, Luxembourg, Monaco, Netherlands, Austria, Denmark, Finland, Ireland, Sweden,Bulgaria, Czech Republic, Estonia, Greece, Croatia, Hungary, Lithuania, Latvia, Poland, Romania, Slovenia, Slovak Republic...
Delivery time 3-5 working days.
About Payment
Which payment methods do you accept?
We accept various payment methods, including SEPA Inst/SEPA SCT, such as iban,revolut, wise, western union or others. You can Contact us for more details.
How can I obtain an invoice?
You can request an invoice during checkout, and we will send it to you via email.
Do you offer a cash-on-delivery (COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Can I have a sample order?
Yes, we welcome sample orders with a minimum of 10 pieces(1 flavor) to test and check quality.
About Shipping
What's the shipping policy?
Free shipping to the US, Europe, and UK.
Do I need to pay the duty and taxes or fees?
Most of the EU countries don't need to pay customs duty. Except Denmark need to be dealt with by the customers themselves if they encounter secondary customs clearance.
Once we ship out, need to pay extra fee if you want to change the delivery address!
If the goods delivered to my home?
Yes, in most countries we can ship with the DDP (Delivery duty paid) Method if you provide the correct address and phone number.
Europe DDP countries: France, Italy, Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain...
What shipping methods you will use?
USA – Local UPS Express (except Alaska and Hawaii)
UK – Local Royal Mail
Europe–Local UPS Express/ DPD Express/ DHL Express
CA - Local Canada Post
AU - Australia Post
Where are you shipping from?
We send the goods from China factory or EU warehouse, depend on the stock status.
How long is the transit time?
Depending on the product, if ship from China factory,the stocking time is 1-5 days and the shipping time is 10-18 days.
if ship from Eu warehouse, the shipping time is 3-7 days.
Where can I check my shipping information?
You can check it on https://www.17track.net/en,or contact us.
Guarantee & Return
Do you offer a guarantee for the Vape Pen?
Yes, we offer 6 month guarantee for the Vape Pen.
How does your factory do quality control?
We do 100% testing pass before the delivery of goods.
How do I return a product?
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
Please sure your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Then contact us for return shipping information.
About Returns and Exchanges
1.All products are strictly inspected before packaging to ensure that the defective rate is less than 1%.
2.If any defects are caused during transportation or improper use,We will send you a substitute in your next order.
3.The buyer is responsible for the shipping cost of the return, and the seller is responsible for the shipping cost of resending the replacement part
